Service Agreement
Below is a summary of what our service agreement covers. The binding text is the agreement document linked at the bottom of this page. Placing an order means you accept it.
Scope of the Agreement
Defines the conditions under which virtual server, dedicated server and colocation services are provided. The hardware specification and term of the ordered plan form part of the agreement.
Obligations of the Parties
Keeping the infrastructure operational, providing network connectivity and delivering technical support are our obligations. Software, content and security configuration on the server are the customer's responsibility.
Payment and Renewal
Service fees are charged in advance for the selected term. If payment is not made before the renewal date, service may be suspended. Suspension and termination periods are stated in the agreement.
Service Continuity and Maintenance
Planned maintenance is announced in advance. Hardware faults are repaired by us with part replacement. Commitments regarding downtime are set out in the agreement text.
Data Responsibility
Backing up data on the server rests with the customer unless the plan states otherwise. Where a backup service is included, its scope and retention period are defined separately.
Termination and Refunds
The circumstances under which either party may terminate, and the refund conditions, are defined. Refund requests are assessed together with the refund and cancellation agreement.
Acceptable Use
Using the service for unlawful purposes, consuming resources beyond fair use limits and activities that harm third parties constitute a breach of the agreement.